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Help & Support.

Need assistance with your account, billing, or technical queries? Choose a helper template to pre-fill the form, or review our FAQs.

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Our support team typically replies within 24 hours.

Frequently Asked Questions

Quick answers to common questions about Larb IQ.

Larb IQ uses a flexible IQ Credits system (1 GHS = 100 Credits). You pay dynamically based on AI model token usage. Standard quiz generation costs ~10 Credits, AI chat messages cost between 2 and 50 Credits depending on the model, and AI images cost 120 Credits. You can top up your Credits balance at any time on your profile page.

Larb IQ supports PDF, PPTX (PowerPoint), and high-resolution images (JPEG, PNG). We recommend converting complex slide decks or lecture notes directly into PDF for the highest extraction accuracy.

Yes. If a quiz generation takes too long or fails, you can click the 'Cancel Architecting' button. Since we only deduct balance upon successful completion of the quiz, your balance won't be charged if you cancel.

We take your privacy seriously. Your uploaded slides, documents, and transcripts are encrypted both in transit and at rest. They are only linked to your private account and will never be shared with third parties or used to train public AI models.

If you have created a custom course workspace, you can share the unique course code with your classmates. They can search for this code on their dashboard to join the workspace and access shared study modules.

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Direct Support Email

Alternatively, you can email us directly at:

support@larbiq.com